Effective Date January 1, 2024

At PatientTrack360, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

We collect the following types of information:

A. Personal Information

Name, phone number, email address, company/practice nameBilling and payment details (processed securely via third-party processors like Stripe)

B. Lead and Practice Data

Patient appointment requestsPipeline and lead tracking informationCommunication records (calls, texts, emails) for tracking and follow-up

C. Technical Information

IP address, browser type, pages visited, time spent, and other analytical data

2. How We Use Your Information

We use your data to:

Deliver and manage the PatientTrack360 platformCreate and track lead pipelines and automate communicationsRespond to support requests and inquiriesProcess payments and manage subscriptionsImprove user experience and platform functionality

3. Data Storage and Security

PatientTrack360 is hosted on secure, HIPAA-compliant servers. We implement administrative, technical, and physical security measures to protect your information from unauthorized access.

4. Sharing Your Information

We do

not

sell or rent your personal data. We may share your data with:

Trusted third-party vendors (e.g., payment processors, email/SMS providers) only as necessary to deliver our servicesLegal authorities, only if required by law or to protect our legal rights

5. HIPAA Compliance

PatientTrack360 is designed with HIPAA best practices in mind. However, it is your responsibility as a healthcare provider to ensure proper patient data usage in line with HIPAA standards. We do not access or use patient health records beyond what is required for appointment requests and lead tracking.

6. Cookies and Tracking

We use cookies and similar technologies to monitor site activity and enhance your experience. You may disable cookies in your browser settings, but this may affect platform functionality.

7. Your Rights and Choices

You have the right to:

Access and update your personal informationRequest data deletion (subject to legal and operational obligations)Opt out of marketing communications at any time

8. Data Retention

We retain your information for as long as your account is active, or as needed to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

9. Children’s Privacy

Our platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and the “Effective Date” will be updated. Continued use of the platform after changes constitutes acceptance.

11. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:
[email protected]